I love developing Elearning for systems and process! It might not be the most sexiest thing out there to develop, but I simply love it when a learner gets the “aha” moment and they can use a system, which they couldn’t previously.

What I have found when I do analysis for system training,  is that there seems to be a lack of proper  “Digital citizenship” – especially by management, that manages a completely different generation then to their own.  Previously I have spoken about generation theories, but what I am talking about here is just a simple “misunderstanding” of digital citizenship. It really seems to be lacking in most curriculum and learning paths.

What is digital citizenship? In summary its about HOW your as a learner / individual interact with the digital world. And this is vast. I found a great info graphic that I am including in this post that gives a Nice summary of what digital citizenship can include.

But here are my thoughts about it: Most learners when they interact with a new system and process don’t seem to display a digital citizenship approach. (Or instructional designers don’t do the trouble to establish what the current digital citizenship level is of the learner). So what I am proposing here (for both the learner and the L and D specialist) are:

·         Teach learners how to interact with technology, know where to find what information in the organization versus simply showing  steps in a process.

·         Use crowd source to write learning content.

·         Teach learners how to distinguish between “correct” information and “opinionated” information.

·         Find a few examples of a point you are trying to bring across to a learner by collecting evidence the learner provides – i.e. ask the question where will you use this piece of information- Then post their ideas as part of the course.

·         Master the use of technology in its various forms – from mobile to software, know how to navigate it and what doe sit do versus knowing the steps.

·         Set privacy setting.